Information and Support Line Assistant
Who We Are
Irish Hospice Foundation (IHF) is a national charity that addresses dying, death and bereavement in Ireland. Our vision is an Ireland where people facing end of life or bereavement, and those who care for them, are provided with the care and support that they need.
Through advocacy and education, and the provision of services such as Nurses for Night Care and the Bereavement Support Line and our national programmes such as Hospice Friendly Hospitals, Dying Well at Home and Caru – Supporting Care & Compassion at End of Life in Nursing Homes, Adult Bereavement Programme and Irish Childhood Bereavement Network, IHF works to ensure that every person in Ireland can die and grieve well, whatever their age and wherever the place.
About the Role
Job Purpose: Irish Hospice Foundation receive regular enquiries from members of the public and professionals seeking information, resources, education, and training to support end-of -life care at home.
Salary: €20,810 - €24,483 (27 hr contract – 12.30pm – 6pm) depending on experience
€28,518 - €33,551 (FTE)
Contract Type: 1-year fixed term contract (end date 31st May 2027)
Job Location: Our offices are based on Nassau St., Dublin 2. We have a hybrid work model in place (a minimum requirement of 2 days a week in the office).
Reporting to: Information Support Line Lead
Responsibilities:
Be a point of contact for enquiries that come into IHF seeking information about life limiting illnesses, end of life care, accessing services, education and training and resources.
Provide signposting in response to enquiries.
Be aware of IHF internal structures and partnerships already in place that support end-of-life and bereavement care.
Continue to build a library of resources to support enquiries.
Assist the Information and Support Line lead with reporting: Provide information to the Information & Support Line Lead for inclusion in quarterly reports for the board and ad hoc reports and information on the service as required.
Provide Administrative support to the lead e.g. mailing campaigns and resources, data management collection, social media campaigns.
Maintaining & recording data on CRM system.
Support the Information and Support Line lead with raising awareness of the line through IHF’s Marketing and Communications, e.g. support content for social media posts.
Cover leave for Healthcare Team if required.
Any other tasks as may be assigned by the manager, lead or designated person
Qualifications and Experience
IHF is open to applications from candidates who have experience in most but not all of the following areas. The successful candidate will be supported through their induction to increase their knowledge and ability to deliver on the responsibilities outlined here. Further training and ongoing support will be available.
Essential:
Minimum of two years' experience in public facing or customer focused role
Proven experience in a supportive role, ideally providing support to the public
Excellent organisational, administration and data management skills.
Strong empathetic and interpersonal skills, a warm friendly manner.
Strong communication and listening skills and ability to multi-task, be self-directed and manage time effectively.
Good working knowledge of Zoom, MS Office, and MS Teams.
Desirable:
Experience of working in a healthcare setting
Experience of providing care
Experience of the charity sector.
Awareness of the impact of dying, death on people.
A working knowledge or experience of GDPR.
The above Job Specification is not intended to be a comprehensive list of all duties involved, and, consequently, the post holder may be required to perform other duties as appropriate to the post that may be assigned to them from time to time and to contribute to the development of the post while in office.
Benefits Include:
Pension
As a member you will be required to make a pension contribution of 5% on your gross annual salary. IHF will contribute 10% on your behalf to a company contributory pension scheme.
Death in Service
4 times annual salary
Income Protection
75% of salary and cover pension contributions
Annual Leave
23 days per year (increased with service)
Additional Leave Days
Closure of the office on Good Friday, half day Christmas Eve and time between Christmas and New Year
Sick Pay
Up to 6 months certified sick leave
Hybrid Work Arrangement
2 days working from the office
Maternity Leave
26 weeks fully paid maternity leave (less social welfare benefits)
Adoptive Leave
24 weeks fully paid adoptive leave (less social welfare benefits)
Paternity Leave
2 weeks fully paid paternity leave (less social welfare benefits)
Sabbatical Leave
Opportunity to take Sabbatical leave after 5 years of service
Opportunities for training and workplace development
Access to our Employee Assistance Programme
Travel (bike-to-work schemes/tax saver commuter tickets)
Application Procedure
Closing date for applications is 15th March 2026
Applicants should submit a CV (max. 2 pages), detailing relevant experience, along with a covering letter outlining the reasons they believe they are suitable for this role.
Applicants will be short-listed based on information supplied.
Late or incomplete applications will not be accepted.
Should the person recommended for appointment decline, or having accepted it, relinquish it, or if an additional vacancy arises, IHF may, at its discretion, select and recommend another person for appointment on the results of this selection process.
Candidates must be legally entitled to work in Ireland at the time of application.
If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us.